The morning of December 20, 2022, we discovered that an unauthorized push notification was sent through the Xponential+ app, which contained a link to inappropriate web content. This message was not sent by the Xponential+ team. If you received this message, we apologize for any concern it may have caused.

We have determined that an employee’s login credentials were compromised, enabling an unauthorized party to access a third-party messaging service to send this message. We immediately disconnected this service from all our apps and are looking for a new provider.

Importantly, Xponential+ does not share any of our customers’ personal information with this messaging service.

No action on your part is required. Please disregard this unauthorized notification and reach out to the Customer Experience team if you have any additional questions or concerns.

For more information about how we proactively identify issues like these and protect your information, please see our Privacy Policy.

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