If you are experiencing video playback issues with the iOS/Apple app, then a quick uninstall/reinstall should quickly take care of this known issue.
Please follow these steps:
Step 1 - Completely delete the X+ app you have installed on your iOS device, but KEEP the subscription.
Step 2 - Reinstall the X+ app on your iOS device.
Step 3- You are all set! All you have to do is log in with your credentials and you can start enjoying your workouts
Should you have any other queries, feel free to chat with us at https://helpcenter.xponential.plus/en/
Thank you for your patience, and we look forward to speaking with you soon!